Every Blue Hour roll is packed to order with the capsules you picked, so we can’t take back or exchange a roll because you changed your mind. If something is wrong with your order, we’ll make it right.
If something is wrong with your order
Contact us within 5 business days of delivery if:
- capsules are missing from a pouch, or a pouch has the wrong capsules
- a pouch, the roll or the dispenser arrived damaged or defective
- your order doesn’t match what you picked at checkout
Email hello@bluehournights.com with your order number, a short description of the problem and photos of the affected pouches. Keep the product until we reply. We’ll send you a replacement or refund the affected product. If we need anything sent back, we’ll tell you how and cover the cost.
Lost or late orders
If your order hasn’t arrived 10 business days after it ships, or tracking says it was delivered but you can’t find it, contact us. We’ll work with the carrier and our fulfillment partner, and if the package is lost, we’ll send a replacement or a refund.
Address mistakes
Please check your shipping address at checkout. If a package comes back to us because the address was wrong or incomplete, we’ll reship it once you confirm the right address, and we may ask you to cover the extra shipping.
Cancellations
Rolls go into production quickly. If you need to cancel, email us as soon as you can. If your order hasn’t been packed yet, we’ll cancel it and refund you in full. Once it’s packed, we can’t cancel it.
If you have a reaction
Stop taking Blue Hour and talk to a doctor. If the reaction is serious, get medical help right away. Then let us know at hello@bluehournights.com so we can look into it. You can also report it to the FDA through MedWatch.
How refunds are paid
Approved refunds go back to your original payment method. Depending on your bank, they usually show up within 5 to 10 business days.
If you have a problem with a charge, please contact us before disputing it with your bank. We can usually sort it out faster.